Proactively monitor your contact center technology from the customer’s perspective, quickly identify issues, and manage incidents from the palm of your hand. Learn about Pulse…
Automate testing of your contact center technology
Accelerate your contact center development and improve quality
Innovate customer journeys more quickly
A single customer journey depends on a complex set of technology working together. With Cyara you define customer journeys that direct our bots to engage with your systems, testing your network, applications, and even back end data systems. This enables us to identify issues in how the journeys perform, from the customer perspective. And, because we engage with your systems just as a customer would, we work with any contact center platform.
Cyara offers the only automated CX assurance platform that spans the entire development lifecycle for your contact center technology, and tests voice and digital channels, as well as self-service through agent-assisted service. Cyara enables Agile and DevOps methodologies with a focus on maximum automation and productivity through ease of use.
4 of the Top 5 Brands in the World
4 of the Top 5 Health Insurance Companies
4 of the Top 4 Credit Card Networks
6 of the Top 12 Property Insurance Companies
In the past we would monitor individual infrastructure components and everyone would have their own responsibility… Bringing that CX monitoring to actually cross many environments… really brought some context to what the customer was experiencing.
— Richie Gass
Sr. Manager, Telephony & Conferencing Services, IT
Blue Shield of California
We utilize Cyara because it is able to create a synthetic transaction that goes end-to-end and allows us to detect degradation and failure and tell us exactly where the issue is occurring.
— Robert Sullivan
VP, Technology Shared Services