Genesys PureCloud + Cyara

Cyara Accelerator for Genesys PureCloud

The Cyara Accelerator for Genesys PureCloud helps you accelerate your migration, improve quality throughout the development cycle and gain confidence that your new contact center is working as designed.

There are five easy steps to migrating your contact center to Genesys PureCloud with the Cyara Accelerator.

How Cyara Works 1
Cyara can crawl your existing IVR and automatically create a CX model that documents the details of your current call flows, creating a baseline
How Cyara Works 2
You can then import this baseline document into Genesys PureCloud, and automatically create a PureCloud flow, including populating the flow and prompts
How Cyara Works 3
Once you’ve fleshed out the PureCloud flows, you can then run functional and agent voice quality tests, based on test scripts automatically created from the baseline documentation Cyara creates
How Cyara Works 4
Once your code is ready to deploy, you are ready to run a pressure test to ensure that you are ready to run at scale
How Cyara Works 5
Finally, once in production, the Cyara Accelerator will help you monitor your CX from the customer’s perspective, ensuring that your CX applications are performing as designed.

Sign Up for a Free Trial

The Cyara Accelerator for Genesys PureCloud can help you get the benefits of your new cloud based contact center faster. Want to see how? Register for our 30 day free trial.

With this free trial, you can:

  • Discover one existing IVR and create documentation
  • Export documentation in PureCloud readable format, to create PureCloud Flow
  • Automatically generate test cases
  • Automatically run functional and regression testing for replicating your IVR, including voice quality testing
  • Conduct one pressure test up to 200 simultaneous connections

How to request your free trial:

  • 1. Fill out the form
  • 2. We’ll contact you to make sure it’s a good fit
  • 3. We’ll get you set up to try out the Cyara Accelerator for Genesys PureCloud for free

Request Your Free Trial

Partners Genesys AppFoundry

Cyara is a Genesys AppFoundry partner and supports Genesys PureCloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and PureEngage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys PureCloud, PureConnect, and PureEngage.

Datasheet: Cyara Accelerator for Genesys PureCloud

Cyara Accelerator for Genesys PureCloud Datasheet

Download the datasheet to learn all about Cyara’s integration with Genesys PureCloud

Download Datasheet

Cyara Accelerator for Genesys PureCloud Press Release

Cyara Accelerator for Genesys PureCloud Press Release

Learn more about the Cyara Accelerator for Genesys PureCloud

View the Press Release

5 Tips for Successful Contact Center Cloud Migrations

5 Tips for Successful Contact Center Cloud Migrations White Paper

Download the white paper and learn about the benefits and risks of moving your contact center to the cloud

Read the White Paper

For more information, please email partners@cyara.com