Cyara Xchange

Cyara Xchange 2019

Main Stage Keynote Presentations

Including:

Charlene Li, Principal Analyst, Altimeter, A Prophet Company

Helping Leaders Thrive with Disruption

Many companies make “disruption” their goal. They believe if they just develop the right innovation, they will disrupt their markets forever and drive the kind of growth worthy of a magazine cover story. But that’s not how disruption works. Disruption doesn’t create growth; growth creates disruption. While growth is always hard, disruptive growth is exponentially harder. It requires companies to make tough decisions in the face of daunting uncertainties: Should we bet our company’s future on the next-generation customer or today’s reliable one? Should we abandon our current business model for an entirely new one? Disruption demands bold leadership and, often, massive cultural transformation. To be on the right side of that disruption requires having a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy.

Charlene Li

Diego Lo Giudice, Principal Analyst, Forrester

The 12 Must-Dos for Continuous Software Testing

In the age of digital disruption teams need to develop software faster. Agile + DevOps becomes a must, and continuous delivery the goal. But faster delivery cannot come at the cost of lower quality. So how can teams continue to push for faster development without letting testing hinder their progress? The answer: continuous testing. Diego will introduce a dozen must-dos that will bring application development and delivery (AD&D) continuous testing practices up to speed.

Charlene Li

Alok Kulkarni, CEO and Founder, Cyara

Leading Change in the Experience Economy

Customer Experience has never been more important. In every industry, companies are innovating and transforming the way they deliver convenient, personalized, and amazing experiences to their customers. Alok Kulkarni will be sharing key trends and how the world’s leading CX Assurance Platform is helping to accelerate and enable this change today and in the future.

Alok Kulkarni

Agenda

Morning
Afternoon
Evening
Day 1 Monday, October 21
Registration
Welcome Reception
Day 2 Tuesday, October 22
Keynotes and Breakouts
Gala Dinner
Day 3 Wednesday, October 23
Keynotes and Breakouts
Optional Training
Logo Ideathon

Xchange 2019 begins with the return of our Ideathon session. Some called it an icebreaker, others a technical brainstorming session, and some felt it was the best networking opportunity at the conference. Most definitely, it will get your creative juices flowing as we invite you each to bring your coolest idea on how you use Cyara (or how you want to use Cyara) – with Cyara’s REST APIs and ability to invoke external web services as part of test cases execution, the sky is the limit.

There are no bad ideas and we’ll discuss anything you want to share, or simply listen as others share ideas that emerge on the spot. Feel free to send a slide or two prior to the session with XchangeNews@Cyara.com – a picture is worth a thousand words. After going around the room and some vigorous discussions, this 3-hour session will culminate in awards for the very best ideas.

Register now, as space is limited.

Ideathon was phenomenal and actually blew my mind. With many attendees contributing to the 30+ ideas as we explored pain points from the variety of the folks in the room.
– Xchange 2018 Attendee
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Additional Learning Opportunities

Automated Testing and Your DevOps Ecosystem

It has never been more important for brands to deliver a quality customer experience from day one. To innovate quickly and assure quality in their customer experience initiatives, many enterprises have turned to the DevOps methodology for their software development. In this hands-on session, learn how the Cyara CX Assurance Platform aligns with your DevOps practice and helps accelerate development throughout the process—from design through testing and monitoring. You’ll also learn how you can leverage Cyara integrations to DevOps solutions for design, Continuous Integration (CI), Continuous Deployment (CD), and maintenance to assure the quality of your CX.

Wednesday, October 23rd
2:30pm to 5:30pm
Room: Fillmore B&C

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VoiceFoundry & Cyara Present: Amazon Connect Bootcamp

A sponsored AWS Bootcamp is an opportunity to dive deep into the benefits of deploying the Amazon Connect cloud-based contact center solution. The goal of this course is to provide you with a complete understanding of the core concepts related to the provisioning, configuration and management of Amazon Connect. This course will equip you with a general knowledge of the various AWS services leveraged by Amazon Connect as well as knowledge of available integration methods to CRM, WFM and execution of Lambda functions in order to create call-flow integrations. Cyara will demonstrate how we can help with the initial migration as well as test automation.

Thursday, October 24th
8:00am to 4:00pm
 

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Cyara Training is open to all Xchange 2019 attendees but you must register.

Take a look at our Xchange 2018 conference activities:

Sponsors

Interested in sponsoring Xchange 2019? Get in touch with us: linda.lyddon@cyara.com